Question 1

How does Clean Now work?

Accepted Answer

We are a home services company providing premium cleaning solutions designed to fit your busy lifestyle. Book today for exceptional cleaning services. Whether you need a one-time clean or recurring appointments, you can easily schedule through our mobile app or website. Your first booking is just three simple steps away.

1. Enter your address
2. Make an appointment
3. Pay securely online

Question 2

How is Clean Now different from a cleaning company?

Accepted Answer

We operate as a digital-first organization with a strong emphasis on customer experience and satisfaction. Our hourly rates are clearly displayed across all customer interactions, so you’ll never need to wait for quotes or deal with subpar customer service again.

Question 3

How does Clean Now ensure the service quality?

Accepted Answer

We take great care in selecting our cleaning professionals, thoroughly vetting each candidate to ensure they possess both the skills and attitude required for exceptional service. We also confirm that all cleaners are insured through a reputable, industry-recognized company. Only the top candidates make it onto our platform, with approximately 25% of applicants being accepted. You can trust that every member of our team upholds the highest standards of integrity and professionalism.

Question 4

I have booked a cleaner online. What comes next?

Accepted Answer

You will receive a text and email notification once your request is confirmed. If no cleaning professionals are available during your requested time, our Account Managers will reach out to you to schedule an alternative time.

Question 5

Do I have to provide the cleaning materials?

Accepted Answer

Yes, please provide the cleaning equipment. Your assigned cleaning professional will be able to advise you on the recommended items.

Question 6

Do I have to be here when the cleaning professional arrives?

Accepted Answer

We recommend that you welcome your cleaning professional on the first booking in order to orientate her around the house and to discuss your requirements.

Question 7

Can I book a one-time cleaning service?

Accepted Answer

Yes, you can book a one-time cleaning service. Whether you need a thorough clean before a special event or just want to try our services, our one-off cleaning option is perfect for you.

Question 8

How often should I have my home professionally cleaned?

Accepted Answer

The frequency of professional cleaning varies based on your lifestyle, the size of your home, and your individual preferences. Typically, households with pets or children may require weekly cleanings, while others may find that bi-weekly or monthly cleanings are adequate.

Question 9

What is included in a standard home cleaning service?

Accepted Answer

A standard home cleaning service typically includes vacuuming and mopping floors, dusting surfaces, cleaning bathrooms and kitchens, taking out the trash, and making beds. Specific services can vary, so it’s best to check with your cleaning provider.

Question 10

Can I request specific cleaning tasks?

Accepted Answer

Yes, most cleaning services offer the option to customize your cleaning plan. You can specify particular tasks, such as deep cleaning, window washing, or appliance cleaning. Make sure to communicate your requirements when making your reservation.

Question 11

What is the difference between deep cleaning and regular cleaning?

Accepted Answer

Deep cleaning is a comprehensive service that surpasses standard cleaning routines. It involves meticulous cleaning of often-neglected areas, such as baseboards, interior windows, and behind appliances. In contrast, regular cleaning emphasizes sustaining overall cleanliness.

Question 12

How long does a professional cleaning session typically take?

Accepted Answer

The duration of a cleaning session depends on the size of your home and the level of cleaning required. On average, a standard cleaning for a typical home can take between 2 to 4 hours.

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